Privacy policy.


Onside HQ (ABN 92 288 762 204)
Effective Date: 1 September 2025

1. Introduction

Onside HQ (ABN 92 288 762 204) ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in the course of providing consulting and advisory services to athletes, support personnel, sporting organisations, and stakeholders.

2. What We Collect

We only collect personal information that is reasonably necessary for our functions and activities. This may include:

  • Name

  • Email address

  • Phone number

  • Sport and/or professional role

  • Organisation or team (if applicable)

  • Other details you voluntarily provide during a consultation, engagement, or correspondence

We do not actively collect sensitive information unless it is directly relevant to a specific service you have requested, and only with your consent.

3. How We Collect It

We collect personal information through:

  • Contact forms on our website

  • Email and phone communications

  • Consultations, surveys or feedback

  • Event registration or service sign-up

We may also collect information from publicly available sources where lawful and relevant.

4. Why We Collect It

We collect personal information to:

  • Deliver consulting, education, and advisory services

  • Respond to enquiries and provide support

  • Communicate relevant updates and resources

  • Manage bookings, projects and relationships

  • Meet our legal, risk management and record-keeping obligations

5. Use and Disclosure

We only use or disclose your personal information:

  • For the purpose it was collected

  • With your consent

  • Where required or authorised by law

We do not sell, rent or trade personal information. We may disclose information to trusted third-party providers (e.g. IT, website hosting, or legal support), but only under confidentiality obligations.

6. Storage and Security

We take reasonable steps to ensure the security of your personal information, including:

  • Secure cloud-based storage solutions

  • Access controls and password protection

  • Staff awareness and confidentiality protocols

Personal information is retained only as long as necessary for the purpose for which it was collected or to comply with legal obligations.

7. Access and Correction

You can request access to the personal information we hold about you at any time, and request corrections if you believe the information is inaccurate or out of date. To do so, contact us using the details below.

8. Overseas Disclosure

We do not routinely disclose personal information to overseas recipients. If this becomes necessary, we will take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles.

9. Website and Cookies

Our website may use cookies and third-party analytics tools. These help us understand how users engage with our content but do not identify individuals. You can adjust your browser settings to refuse cookies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The current version is published on our website with the effective date noted above.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or lodge a complaint, please contact:

Onside HQ
Email: hello@onsidehq.com
Website: www.onsidehq.com

We will respond to any complaint within a reasonable timeframe and in accordance with applicable law.